Your IT infrastructure is the backbone of your business — and it needs consistent care to avoid unplanned downtime and costly disruptions.
Overview
OWSera InfoTech’s AMC Services ensure your hardware, software, and network systems are maintained, monitored, and supported proactively through a Service-Level Agreement (SLA)-driven approach.
We serve enterprises across industries, providing onsite and remote support, health checks, upgrades, and incident resolution — so your team can focus on growth, not glitches.
Preventive & Corrective Maintenance
- Scheduled system health checks and patch updates
- Hardware diagnostics, firmware updates, and disk checks
- Fault isolation and root cause analysis
Onsite & Remote Technical Support
- On-demand dispatch of certified engineers
- Remote troubleshooting via secure access tools
- Helpdesk ticketing system with response SLA compliance
Hardware & Software Support
- Server, storage, firewall, and network device maintenance
- Windows Server, virtualization, backup, and security product support
- License management and renewal assistance
Inventory & Asset Management
- Tagging and tracking of IT assets
- Expiry, warranty, and lifecycle reporting
- Support for AMC renewal planning
Equipment & Technologies Covered
Preparing For Your Future
SLA-Driven Deliverables
- Guaranteed response and resolution timeframes
- Monthly performance and ticket reports
- Health summaries and upgrade recommendations
- Dedicated account manager for escalations
Preparing For Your Future
Business Benefits
- Reduced downtime and faster issue resolution
- Increased infrastructure reliability and lifespan
- Predictable IT support costs and budgeting
- Peace of mind with proactive monitoring and expert care
Stay Ahead of IT Issues with Trusted AMC Support
From quarterly maintenance visits to 24/7 remote monitoring — OWSera’s AMC keeps your IT infrastructure healthy, secure, and ready for business.