Overview
Streamline IT Operations, Automate Workflows, and Enhance Service Delivery with ServiceNow
ServiceNow is the industry-leading IT Service Management (ITSM) and workflow automation platform used by organizations worldwide to digitize IT operations, improve service delivery, and reduce response times.
At OWSera InfoTech, we help enterprises implement and optimize ServiceNow to manage incidents, changes, assets, requests, and security operations. From greenfield deployment to third-party tool integration, our experts ensure your ServiceNow instance becomes a central command center for your IT and business services.
Key ServiceNow Solutions We Deliver
IT Service Management (ITSM)
- Incident, Problem, Change, and Request Management setup
- Service Catalog design and approval workflows
- Automated assignment and SLA tracking
- Integration with email, messaging apps, and identity systems
IT Operations Management (ITOM)
- Discovery and CMDB setup for real-time infrastructure visibility
- Monitoring integrations with backup, cloud, and network tools
- Proactive incident correlation and root cause analysis
- Event Management dashboards and alert routing
Security Operations (SecOps)
- Security Incident Response (SIR) workflows
- Integration with SIEM platforms like Splunk and Trellix
- Threat Intelligence ingestion and prioritization
- Vulnerability Response automation and risk scoring
Custom Workflow Automation
- Custom app development using Now Platform App Engine
- Integration with tools like Veeam, SentinelOne, Fortinet, AWS
- Robotic Process Automation (RPA) for high-volume manual tasks
- Asset and contract management with QR code integration
Real-World Use Cases
- Automated ITSM Workflows for backup failures and patch alerts
- AI-based Ticket Prioritization using Now Intelligence
- Security Alerts to Ticketsfrom Fortinet and Splunk
- Self-Service Portal with knowledge base and request templates
- HR, Facilities, and Legal service workflows in a unified dashboard
Integrated Ecosystem
- Veeam → Auto-ticketing on failed backups and restore verification
- Microsoft 365 → Outlook, Teams notifications, and AAD sync
- Trellix / SentinelOne → Security alert to incident conversion
- Cisco / Dell → CMDB updates and asset lifecycle management
- Splunk / SIEM → Enrich tickets with threat context
Compliance & Governance
- Access control, audit logs, and risk reporting built-in
- Templates for ISO 27001, ITIL v4, HIPAA & GDPR reporting
- Segregation of duties, role-based access, and operational SLAs
Why Choose OWSera for ServiceNow Projects
- ServiceNow-certified implementers with domain-specific experience
- Tailored workflows based on ITIL, NIST, and business-specific models
- Strong integration expertise with cybersecurity, cloud, and infrastructure tools
- End-to-end project ownership: Plan → Build → Train → Support
- Expertise in mid-market to enterprise ServiceNow deployments