OWSera Global Privacy Policy
At OWSera InfoTech, we are committed to protecting your personal information across all our global operations. This Privacy Policy applies to our websites, services, and interactions with individuals worldwide, except Australia where a separate Privacy Policy compliant with the Australian Privacy Principles (APPs) applies and is available on our .au domain.
1. Scope
This Global Privacy Policy applies to our operations in India, the Middle East (including but not limited to UAE, Qatar, Saudi Arabia), the USA, Europe, and other jurisdictions where OWSera provides services. We comply with applicable data protection laws in these regions, including India’s Digital Personal Data Protection Act 2023, the EU General Data Protection Regulation (GDPR), and Middle Eastern data protection laws.
2. Information We Collect
We may collect personal information such as your name, email, phone number, company details, billing information, and any other data required to provide our IT services, consulting, training, and support. We also collect technical information through cookies and analytics tools for site functionality and service improvement.
3. How We Use Information
– To provide and manage our services
– To respond to inquiries and provide support
– To improve our services and user experience
– To comply with applicable legal, taxation, and regulatory requirements
– To send marketing communications (with the option to opt-out at any time)
4. Disclosure of Information
We do not sell personal information. We may share personal data with trusted partners, affiliates, and service providers only as required to deliver our services. Data may be disclosed if required by law or for compliance with regulations.
5. Cross-Border Data Transfers
As a global IT services provider, your data may be transferred and stored across multiple regions. We ensure adequate protections are in place when transferring data internationally, in line with applicable data protection laws.
6. Data Security
We implement technical, administrative, and physical safeguards to protect personal information from unauthorized access, misuse, or disclosure. Despite these measures, no system is fully secure; therefore, we cannot guarantee absolute security.
7. Data Retention
We retain personal information as long as necessary to provide services, comply with legal obligations, or resolve disputes. After this period, data is securely deleted or anonymised.
8. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal information. You may also withdraw consent for processing at any time by contacting us.
9. Cookies and Analytics
We use cookies for site functionality, performance monitoring, and analytics. You may disable cookies in your browser settings; however, this may affect site functionality.
10. Complaints and Grievances
If you have a complaint or concern regarding your personal data, please contact us first. We will attempt to resolve your issue promptly. If unresolved, you may raise the matter with the relevant Data Protection Authority in your jurisdiction.
11. Contact Us
OWSera InfoTech Pvt Ltd
Email: privacy@owsera.com
Website: www.owsera.com
For Australia-specific privacy concerns, please refer to our Australian Privacy Policy at www.owsera.au.