For modern enterprises, IT support must be predictable, measurable, and transparent.
Overview
With OWSera InfoTech’s SLA-driven monitoring and reporting services, you gain real-time visibility into your IT operations — while we ensure every incident is handled within strict performance commitments.
We help you track uptime, performance, risks, and response times — offering full operational transparency backed by clear reporting, alerting, and accountability.
What We Offer ?
SLA-Driven Service Delivery
- Real-time alerts for server, network, firewall, storage, and cloud workloads
- Availability, performance, and capacity monitoring
- Application-specific monitoring for SQL, AD, Exchange, DNS, IIS, etc.
- Integration with ticketing systems for automatic incident creation
24/7 Infrastructure Monitoring
- Incident and resolution trends
- Backup, patch, and antivirus status reports
- Resource utilization and capacity planning insights
- Compliance and health summaries with actionable recommendations
Monthly & On-Demand Reporting
- Antivirus, anti-malware, and EDR agent deployment
- Centralized threat monitoring and alerting
- USB control, firewall, and application control policies
- Regular scanning and remediation support
Tools & Platforms we user
Preparing For Your Future
Business Benefits
- Transparency in IT operations through measurable outcomes
- Proactive detection of issues before end-users are impacted
- Improved compliance, audit readiness, and governance
- Data-driven IT decision-making and resource optimization
Monitor Smarter. Report Better. Support Faster.
OWSera’s monitoring and SLA management services offer a complete performance management layer for your infrastructure. From uptime to resolution — we help you measure what matters.